FAQ

When will my order ship?

Our products usually – key word usually – ship within 3-5 BUSINESS days (business days do NOT include weekends or holidays)! However, if we have some crazy promotion or a new launch, orders may take a bit longer to process, so be patient my friend!! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.

 

What if the Tracking Information says 'delivered' but I did not receive anything?

Sometimes USPS tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!

 

How are your Shipping Rates calculated?

Please check out our 'Shipping Times and Costs' page in the Footer Menu! 

 

Why is the delivery taking so long?

We are still experimenting which ways work best for us when it comes to delivering our products as fast as possible. Please keep in mind that we are a fresh company and we are trying our best to fulfill the orders the day they have been placed. Nonetheless do we have no control over the shipping carrier, once the package has been sent out. For further information, kindly check the tracking number you have been provided with!